EXCHANGES AND RETURNS

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EXCHANGES AND RETURNS

Is it possible to exchange my order for a different size or model, or simply return it?

If you are not fully satisfied after receiving your order, Fina estampa lets you exchange (size or colour) or return it within fifteen calendar days from the reception date, provided that the article has not been used or damaged.

To exchange one article for another, you should return the article and receive a refund and then buy the item you want. All articles must be returned in the original packaging and with the original packing list (invoice) inside the box. After receiving the product in our shop, we will make sure that it is in good condition and then we will send the new article, if you have asked to exchange it or, conversely, if you requested a refund, we will do so using the same payment method used by you on your purchase, within 15 days approximately.

Which steps I must follow to claim the return of my product?

You must process your return through postmail to:

Mònica Guasch Berenguer
C / Llull 210
08005 Barcelona

The rates and taxes associated with the shipment are borne by the buyer in accordance with current legal provisions.

RECEIVE REFUND:

In the next 15 days you will receive the amount of your refund. In the event that you have requested a change, you will receive the new pair within 2 to 3 working days after we receive the item returned in the store.

Delivery
6 € same day delivery in Barcelona city
5 € Spain deliveries in a maximum of 3 working days

Customer support
For any query you can
contact us at (+34) 687 02 55 00

Payment methods
You can pay with bank transfer or PayPal